This Knowledgebase Article will show you how to retrieve/change the following types of passwords:
- Client Area Portal Password: Where you manage your billing, products and services
- cPanel Password: Where you manage your hosting package; email, databases, files etc...
- SFTP Password: A secure way to login to your website dir of files. (same as cPanel Login)
- Email Password(s): Manage all emails under an account
- WordPress Admin Password: Easily reset your WordPress Login
Client Area Password Reset:
- If you have lost your Client Area password go here - Request Password Reset
- The system will send you an email with a link to choose a new password and login to the client area.
- Once logged in, click on the Accounts tab, and go to Change Password.
cPanel/SFTP Password Reset:
- Login to the Client Area (see above)
- In the Blue Navigation Area Go to Services Tab >> My Services
- Click on the package you need access to.
- Click on View/Change Password in the sidbar to retrieve/change the cPanel/SFTP Password there.
(NOTE: These changes do not affect WordPress or other CMS passwords, we HIGHLY recommend you change these passwords next time you log into your CMS admin area.)
Email Password Reset:
- Login to the Client Area (see above)
- In the Blue Navigation Area Go to Services>> My Services
- Click on the appropriate hosting package.
- Select the Email Accounts Icon under Shortcuts
- Select the email you wish to modify
Keywords: password reset, lost password, email password, lost login, client area login
WordPress Password Reset
To retrieve a WordPress password you can follow these steps:
- Visit your WordPress sign-in page (the page from which you administrate your WordPress website). i.e. your domain name mydomainname.com/wp-admin/
- Click the "Lost your password?" link.
- Enter your WordPress user name and/or email address you entered when setup your user.
- Click "Retrieve Password".
- A new password will be sent to the e-mail you specified when registering.
