Here are the instructions to transfer the domain from 123cheapdomains.com:
Before client calls them confirm their email address on file at the registry is correct, and they can receive mail. If it is incorrect, they will have to log in here:  manage.opensrs.net  and change their email address. 

Have client call them at 1-415-682-3859
Client must ask 1 2 3 Cheap Domains  to:

1.  UNLOCK the domain
2.  Email Login Password to the Owner Contact
3.  Email Auth-Code to the Admin Contact

Once the Login and Auth Code is issued, please forward it to me at domreg@mainehost.com.  I will initiate the domain name transfer.  The final step will be for her to approve the transfer, if you prefer I can change the Admin email contact to domreg@mainehost.com to be able to do the necessary steps for the transfer to take place.

The total transfer time is 3 - 5 days after the domain has been released.

Please let me know should you need additional assistance.